... A SunTrust mortgage loan officer helps borrowers at each stage of the loan process, according to its website. Further,, I was the only person who called them, and last but not least...I have made this trip from MA to NC; same places...each year. I called their customer service line. SunTrust, now Truist, is no longer offering private student loans as of May 30, 2020. Catch 22 anyone? Here’s a breakdown of SunTrust Mortgage’s overall score: » MORE: Compare SunTrust Mortgage with other lenders. I want lower payment, so contact Suntrust Mortgage loan officer for refinance almost 1 year ago. Also, some lenders have increased their fees or temporarily suspended certain loan products. Its savings accounts come with free identity protection and credit monitoring through IDNotify by Experian. All financial products, shopping products and services are presented without warranty. A lender's offered mortgage rates compared with the best available on comparable loans. How often we criticize, how seldom we praise. I am feeling very nervous with my money in SunTrust Bank! I have 3 accounts including business, personal, and savings. In this company review, we cover: SunTrust Bank's company background and history. I've banked with SunTrust, now Truist, ever since I've had a bank account, so for the past 17 years. We value your privacy. A comprehensive guide to government home loans, Borrowers should consider the balance between. Sign up to receive our free weekly newsletter. The best SunTrust credit card with no foreign fees is the SunTrust Travel Rewards Credit Card because it offers 3% cash back on travel, 2% back on dining and 1% back on all other purchases. Their ATM machine wasn't working on my visit last week either. He then told me that he had to make a check via my telephone number (?). In addition to all the standard mortgage loans, SunTrust has several low down payment options -- as well … Original review: Dec. 12, 2020. How do I know I can trust these reviews about Suntrust (Now Truist)? A free inside look at company reviews and salaries posted anonymously by employees. I didn’t issue with my business account with 2 fees that I asked them to review and remove and they did not. Very competitive interest rates – SunTrust’s student loans have competitive rates when compared to other lenders and federal student loans. SunTrust is accredited with the Better Business Bureau and holds an A+ rating as of December 2020. Doing so can be a bit tricky because not all bank and financial institutions offer this exclusive type of loan. It provides financing for government-insured mortgages, such as FHA loans, VA loans and USDA loans, as long as borrowers meet the eligibility requirements of the program they’re applying for. Minus one star, however, for their silly promotional email, saying all I had to do to get a free $600 was to open a savings account and deposit at least $100,000 in the next 7 days. All SunTrust Bank credit cards link to digital pay methods, including Apple Pay, Samsung Pay, Fitbit Pay, Garmin Pay and Visa Click to Pay. The average for SunTrust’s FHA loan is 4.24 percent and its VA loan … You can see current sample mortgage rates on the SunTrust website. Customized rates aren't available online without starting an application. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Waited like 45 minutes and again no help said to come in and close my accounts so thanks. Here is a list of our partners. Apply today! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our content is intended to be used for general information purposes only. Your Details Done. Unsubscribe at any time. The silver spring office told me to bring in my documents, copies will be sent to their lawyers and I will get a response. SunTrust stresses the personal aspects of its mortgage offering. SunTrust Bank overdraft fees are $36 ($12.50 per transfer for overdraft protection). Lenders are dealing with high loan demand and staffing issues that may slow down the process. NerdWallet's ratings are determined by our editorial team. Given them ALL the correct numbers for SS accounts, etc. SunTrust Mortgage is a major mortgage lender that offers a variety of loan products to customers across the economic spectrum and pairs those offerings with flexible, easy-to-access customer service options. I talk to a business account rep the SunTrust 800 number and also contacted the branch manager in Gainesville Georgia on Shallowford Road and I was told to pay the $76 and then I can go ahead and close all my accounts so that’s what I’ll be doing. This may influence which products we write about and where and how the product appears on a page. Rates will also vary by loan type. Pros Explained. Our vehicle was financed through Suntrust. The THIRD time I was cut off; just a dial tone. It also provides overdraft protection for linked accounts, free online bill pay for checking accounts and some waived overdraft fees. You can apply online for its standard and unconventional mortgage products. : my address 20 years ago, etc. Now I got to drive five hours round-trip just to close my account because the branch would not even do that for me. Going into getting a new car I knew what I owed and the dealership paid if off. My Bank on Sam Ridley was closed (other branch said everyone was out sick) and the ATM machine was not working to allow a deposit. One of the most important considerations when choosing a mortgage lender is understanding what the loan will cost. And, when I said this made me want to cancel my fraud rep told me "okay" in a nasty voice. We’ll start sending you the news you need delivered straight to you. For the latest information on how to cope with financial stress during this pandemic, see NerdWallet’s, Compare SunTrust Mortgage with other lenders, SunTrust Mortgage loan types and products. Purchase, Refinance, Jumbo, Fixed, Adjustable, FHA, VA, Get more smart money moves — straight to your inbox. In fact, … Such is not the case with Karen **. Offers a wide variety of loan options, including special programs for doctors, entrepreneurs and other professionals. Purchase, Refinance, Home Equity, Jumbo, Fixed, Adjustable, FHA, VA, USDA. SunTrust Personal Loans and Lines of Credit that fit your borrowing needs. Home equity lines of credit are available as well, but home equity loans are not. Apparently they don't need customers. The five key areas we evaluated include the variety of loan types and products offered, online conveniences, online mortgage rate information, and the rate spread and origination fee lenders reported in the latest available Home Mortgage Disclosure Act data. If you must turn to private loans, SunTrust may … I've been with Suntrust for 20 years. Pre-qualified offers are not binding. SunTrust (now Truist) is a bank with a full range of online services, as well as in-store offerings in select locations … So, I called back. I again gave him the number. ConsumerAffairs is not a government agency. The ConfidenceNow Pre-approval℠ … Both SunTrust Bank’s Essential and Advantage checking accounts require a $100 balance to open, and both have monthly maintenance fees: The SunTrust Bank Advantage money market savings account comes with a $17 monthly fee, which is waived if you have a balance of $10,000 or more or with a $100 monthly transfer or electronic deposit. by Nina Semczuk Updated April 17, 2020. :) And if you don't have $100,000 laying around, they even had a 'poor man's option', where you could deposit $10,000 and get $100. Was I angry by this time? Due to the coronavirus pandemic, getting a mortgage may be a bit of a challenge. SunTrust Bank Review. Good for: first-time home buyers, doctors and other borrowers interested in low-down-payment mortgage options. SunTrust, now by some other weird name, is showing behavior like they are in bad trouble and about to collapse, in my opinion. It offers a plethora of financial services to individuals right up to major corporations. Yet, the second call had to be made as they had HUNG UP on me the first time. The scoring formula takes into account loan types and loan products offered, online conveniences, online mortgage rate information, and the rate spread and origination fee lenders reported in the latest available HMDA data. Checking with dealership where we bought new vehicle said they called them, got payoff and have never heard of getting a low ball payoff amt. Loan terms vary from 24 months to 144 months, with annual percentage rates ranging between 3.99 percent and 16.99 percent. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You can decide to buy discount points — a fee paid with your closing costs — to reduce your mortgage rate. Easy, online pre-qualification … 242 SunTrust Mortgage reviews. I received a letter from Suntrust that I could use the $600 for now - but I am expected to PAY IT BACK TO THEM!!! He then announced that there was a hold on my account and I could not use it as SOMEONE ELSE HAD CALLED IN EARLIER so they felt it was a case of fraud. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They have financed the last 3 houses I've purchased and always had the lowest interest rates. These services include daily banking, retirement plans, small business loans, auto loans and many other financial services. Compare Rates. SunTrust Mortgage Review 2020. No one would help me I was told to pay $76 and go to a branch and cancel all my accounts so that’s what I’m doing. Branches are limited mostly to the Southeast. I feel like they kept the GAP money to make up for the interest they were losing when I paid extra payment amounts. I have been trying to close my checking account with Suntrust for months. Become a NerdWallet member, and we’ll send you tailored articles we think you’ll love. Unsubscribe easily. SunTrust Banks Inc. and BB&T Corp. merged to become Truist Financial Corp., the sixth-largest U.S. commercial bank. My whole family banks there. But … First you get a silly name then you treat customers right. For the time I had to wait to deposit a check at SunTrust, the Mexican restaurant had me and at least 15 others fed and out the door. I am now in my NC home, having just driven down from my MA home, as I do this time each year. Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. For example, … When they found out it was not me, they immediately shut the card off and returned my money. For 3 years I paid over the amount owed. They provide a wonderful variety of accounts (checking, savings, investment, credit card, mortgage, personal loans, etc). Current borrowers will continue to have their loans serviced. SunTrust Mortgage (Truist) Review 2021. I told him that first call had been made by ME and I was cut off. I tried to make this complaint to SunTrust direct through the online banking secure messaging, but getting some kind of message that the link was taken down... not working. SunTrust Bank's physician mortgage loan … Did I Mention I waited 2 1/2 hours for customer service to get on the line and then and then she did nothing for me then I called the branch manager. In my 70+ years I have never been treated so badly by ANY organization in my life. Enjoy reading our tips and recommendations. Disclaimer: NerdWallet strives to keep its information accurate and up to date. SunTrust Bank offers online services nationwide. However, this does not influence our evaluations. Very happy. They get the prize for the very worst customer service I have even experienced. Its two types of checking accounts, Essential and Advantage, feature 10% cashback loyalty bonuses when linked to SunTrust Bank credit cards. For more information about reviews on ConsumerAffairs.com please visit our Some lenders will charge higher upfront fees to lower their advertised interest rate and make it more attractive. We value your privacy. No payments behind and paid over before next payment was even due. SunTrust Mortgage earns 4 of 5 stars on this factor. I asked him for a branch near me and he got more nasty, but finally gave me the address of a branch about 1/2 hour from me. SunTrust's website provides details about the wide variety of loans it offers, as well as an online application and a tool to find a loan officer near you. I gave it to him. Additionally, SunTrust Mortgage works with borrowers seeking financing for mortgages that are larger than Fannie Mae’s conventional loan limits, known as jumbo loans. Rude people all around. If you’re hoping to build credit, SunTrust Bank’s secured credit card with cashback rewards might be a good option. SunTrust also has a custom physician loan program for licensed medical professionals called the Doctor Loan Program. Guess me my family and friends will be getting business accounts elsewhere that treats customers better especially long term customers. I would have to assume that Karen is a highly valued employee of your fine company. Then they sent me on a wild goose chase to a closed Sun Trust branch. NO Sun Trust branches near me. Be the first one to find this review helpful. YUP! Many or all of the products featured here are from our partners who compensate us. In order to provide consumers with a general sense of what a lender might charge, NerdWallet scores lenders on two factors regarding fees and mortgage rates: A lender's average origination fee compared with the median of all lenders reporting under the Home Mortgage Disclosure Act. I have been told to hire an attorney - might be only option if this bank has done a lot of crummy stuff to others that I have read. I desperately need help in closing this account forever, but so far, I have not had success. All Rights Reserved. It also offers loyalty bonuses for linking credit cards to savings and checking accounts. This means having a minimum credit … Pros. To apply online, you complete a profile, then get personalized rates to compare loan options, and if approved, you upload documents and get support through closing. I owed $21,130 have picture of that - expected to be a little interest on that the dealership paid of $21,250. Your credit report will also determine whether your … SunTrust provides multiple mortgage types, refinancing and other loan options. Oh that's ALL?! You can also read our community reviews and hear what others have to say about their experience with SunTrust … Thank you, you have successfully subscribed to our newsletter! SunTrust Mortgage offers conventional loans for as little as 3% down. If you can’t pay your current home loan, refer to our, resource. Conventional borrowers who can provide a down payment as low as 3% can get 15- or 30-year fixed-rate loans or adjustable-rate mortgages with fixed introductory periods of five, seven or 10 years. 620Jumbo:N/AVA:620USDA:640FHA:620Conventional:620. SunTrust (now Truist) is a bank with a full range of online services, as well as in-store offerings in select locations nationwide. » MORE: "Should I buy points?" I've been with Suntrust for 20 years. The bottom line: SunTrust, now a part of Truist Financial Corp., offers a variety of home loan options, but you have to start an application to get personalized mortgage rates online. They are excellent! See reviews below to learn more or submit your own review. Applying for a SunTrust auto loan is virtually paperless, with no need to fill out a plethora of paperwork, speak with a lending officer, or even step inside a bank. When evaluating offers, please review the financial institution’s Terms and Conditions. Full-service banking offered alongside loans. calculator. My account is current and not in overdraft status even though they have processed deductions from PayPal for $5.25 that I have asked to be rejected and after I have tried to close the paypal account....at $36.00 a pop. Lightstream allows customers to borrow as little as $5,000 or as much as $100,000. That's terrible .... considering I had lunch in a restaurant today, had three people wait on me and my meal was cooked from scratch in 10 minutes. SunTrust’s 5/1 ARM has an average rate of 3.32 percent, with the national average at 3.11 percent. And she was not nice about it. I'm a current customer of Suntrust Mortgage. You can open SunTrust Bank accounts and apply for credit cards online, or you can visit a branch if there’s one in your area. Customer service and bank personnel are always very friendly and helpful. Customer reviews tell a different story, though. Bad business. You should also be enrolled at least half-time (or will be) and must be a U.S. citizen or permanent resident. In December we traded the car in. They suspected FRAUD because they received more than one call. Our partners cannot pay us to guarantee favorable reviews of their products or services. 640Jumbo:N/AConventional:640VA:640USDA:640FHA:640, 620VA:600Jumbo:N/AFHA:620Conventional:620. 3%BNC National Bank offers conventional loans for as little as 3% down. The wait time was 35 minutes for each car (maybe 5 in each lane?) I have been banking with Suntrust since I moved to Florida in 2010. If you can’t pay your current home loan, refer to our mortgage assistance resource. He wouldn't listen and said I had to go to a Sun Trust branch and show my ID. This is true of its ARMs, too. You can link any of these to a SunTrust Bank savings or checking account for a loyalty bonus of up to 50%. Their fraud protection is amazing. They were nasty on the phone, btw. I started driving to another branch about 2 hours from me, but got too tired and had to turn around (I'm 72). This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. While it's not always the case, paying upfront fees can lower your mortgage interest rate. SunTrust Mortgage earns 4 of 5 stars on this factor. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free. SunTrust is a great option for people who live in the Southeast and prefer in-person banking with a full-service financial institution. The bank charges for its checking accounts, but if you meet the minimum account balance you’ll receive a monthly fee waiver. I like how they are located in some Publix Supermarkets and also in branches. I am a very long term customer of SunTrust in Smyrna, TN. I called when I got home and was given the silver spring number. Even with their merger with BB&T, I have had no interruption in services. SunTrust Bank offers three types of rewards credit cards: cash, travel and prime rewards. My technical skills are only fair but nonetheless Karen walked me through everything that was required. The merger was completed in December 2019, but the full transition to the Truist brand will occur over two years. SunTrust… I went there and it WAS CLOSED. Personal loans … I told them I had two one in MA and one in NC. Our partners compensate us. NerdWallet’s star ratings for mortgage lenders are awarded based on our evaluation of the products and services each lender offers to consumers who are actively shopping for the best mortgage. If they require non-standard information from you, they’ll le… FAQ. My suggestion? A stimulus deposit of $600 was deposited into my account. So they got $21,700 for pay off. Way more than owed. Learn more about SunTrust Bank and its products by browsing the services it offers. SunTrust breaks down their online application into two categories: Standard Required Information and Possible Required Information. The bank also offers private wealth management services and a client advisory center for larger investments. Thank you SunTrust branch manager and business rep for guiding me in the right direction for once so I will drive two an a half hours tomorrow morning to my nearest SunTrust branch now with a silly name call truest and I will be canceling all my accounts and taking all my money out and I will never use you use and recommend. Qualifying for a SunTrust Bank Mortgage A 620 minimum FICO score is required to be eligible for a mortgage from SunTrust. Before you begin the application process, make sure your school is a SunTrust approved school. We believe everyone should be able to make financial decisions with confidence. Deciding whether to pay higher upfront fees is a matter of considering how long you plan to live in your home and how much cash you have to apply toward. SunTrust offers a variety of loans for first-time home buyers as well as repeat buyers. Yes, I admit that I called them incompetent at the end of this call, along with another select adjective. and mortgage rates. 3%SunTrust Mortgage offers conventional loans for as little as 3% down. Both times my credit card was fraudulently used, they somehow knew and texted me immediately asking if it was me who made the charges. To ensure consistency, our ratings are reviewed by multiple people on the NerdWallet Mortgages team. Phil Metzger is a content management specialist covering mortgages, homebuying and homeownership for NerdWallet. So how do we make money? When evaluating offers, please review the financial institution’s Terms and Conditions. All financial products, shopping products and services are presented without warranty. A good indicator of this is the JD Power Primary Mortgage Originator rankings. They have great customer service. If you’re a DIY investor, you can manage your portfolio and execute trades with this tool. During the transition, the SunTrust name will remain on SunTrust branches and ATMs, as well as on the SunTrust website and mobile app. Find another bank who actually CARES ABOUT ITS CUSTOMERS! Phil Metzger … The bank also offers a secured credit card, which lets you deposit a certain amount so you can earn cashback rewards for purchases up to your set limit. Lenders are dealing with high loan demand and staffing issues that may slow down the process. Deciding whether to pay higher upfront fees is a matter of considering how long you plan to live in your home and how much cash you have to apply toward closing costs when you sign the loan paperwork. Some lenders just charge higher upfront fees. For the latest information on how to cope with financial stress during this pandemic, see NerdWallet’s financial guide to COVID-19. This company is not yet accredited. Though SunTrust Bank doesn’t have branches in all states, it offers full-service online banking nationwide. NASB offers conventional loans for as little as 3% down. I asked for a HQ phone number. Borrowers should consider the balance between lender fees and mortgage rates. SunTrust Bank is a good option for undergraduate and graduate students who need a private loan with competitive rates, flexible repayment options and opportunities to save money. SunTrust review: The basics; What we like about SunTrust; What to keep in mind about SunTrust; SunTrust review: The basics. I very much appreciate the customer service I receive. Pre-qualified offers are not binding. in the two lanes that were open. Rocket’s rates are higher than SunTrust… Meanwhile, its government-insured loans offer a true advantage. “We want to make absolutely sure you get the mortgage that’s right for you,” the … BUT, only after I had answered all their security questions; things that NOBODY but me would have known ex. I went to the other branch in Smyrna on Lowery, and they had only 2 of three drive-through working... and their ATM machine was not working to allow deposits. LightStream is the national online consumer lending division of SunTrust Bank, which recently became Truist after merging with BB&T. No customer service at all and will not help a customer and would rather you close all your accounts. They closed the account so quickly and refuse to send any and all document for for the finance deal and was told no. That's what makes SunTrust Bank (now Truist) a great place to start your search. :). Copyright © 2020 Consumers Unified LLC. SunTrust Bank’s loan officers can also walk you through its vehicle financing, debt consolidation, home improvement, personal loan offerings and mortgage and home refinancing loan options. Then they asked for my phone number. SunTrust is a bank-holding company headquartered in Atlanta, Georgia. Prevent identity theft, protect your credit, The difference between term and whole life insurance, How medical conditions affect your life insurance rate. SunTrust Mortgage is gaining, though, moving into eighth place on the list with a four-star rating (out of five), based on SunTrust Mortgage reviews and other customer service factors. Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc.: Licenses, NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer AccessLicenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812. The fellow got irritated sounding and loudly asked for the number I was calling from. I have been a customer since 2011. Unsubscribe easily. See reviews below to learn more or submit your own review. Its checking accounts are free with a minimum balance or direct deposit, and its credit cards offer cashback and loyalty rewards for linked accounts. I was then forwarded to the fraud unit where I again answered several of their questions to ensure it was indeed ME. Of course, both the loan … If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. SunTrust Bank Home Equity Loans Review. NerdWallet strives to keep its information accurate and up to date. To get a SunTrust rate quote that’s customized to your location, credit score and other factors, you’ll have to start the online application process or speak with a loan officer.