The dispute relates to only part of the tenancy deposit. DPS; Initial response to helpline calls: 32 seconds: 63 seconds: 45 seconds: Average number of days taken to resolve disputes: 11 days: 14 days: 22 days * average figures from MHCLG monthly statistics 31 March 2020 – 30 September 2020. I had a dispute last year with my two tenants over the return of their deposit where they wanted a higher rent abatement than I offered them for some major bathroom works that was done while they were there. It aims to inform tenants all about The DPS and how it works, giving them information on: Landlord / agents’ responsibilities The role of The DPS Tenants’ responsibilities Th These documents apply to both our Custodial and Insured schemes: Everything you need to know about our Custodial scheme in one place! If you are not satisfied with the length of time that it is taking to receive a response, you can initiate the Single Claim Process. 5 May 2010 at 10:05AM. As the home of deposit protection we've got it covered. What happens if they don't respond after 48 hours? You can put deposit in via instant BACS, but they pay you back via cheque - hmm I wonder why. Likewise, she doesn’t appear to be taking any action either, perhaps because she knows the other tenant lost. questions regarding PSD’s response to coronavirus (COVID-19) and preventative steps we are taking to help protect the health of our employees, prisoners and those in the community. Their answer is as follows: ... Also, their account on the website would have been showing "awaiting tenant's evidence" throughout the whole process and could have been viewed at any time by both parties. Join Date: Aug 2010; Posts: 42 #5. My experience of the DPS The DPS guidelines state that you must receive a response to your repayment request (step 1 above) within 14 days. Now, 39 days later, they still say "awaiting evidence" on their website, despite being told by them, when I rang to check, that they have received it. Guinness still appreciates my attention, but only to excess.. no problem, this was a couple of months after the T had departed and were pestering me for their deposit. Empathy is so important here, as is a shared sense of urgency. It's important to note that If the landlord fails to appear in court on the scheduled date of trial, the case will be dismissed. Deposit from a Tenant, they pass the money to us for safekeeping. LA rang this morning, to say that he'd had an email from the DPS and it appeared they had agreed to repay £255 to us, £270 to the tenants. If tenants fail to respond you will receive your money in due course. If you have an account, sign in now to post with your account. We always ask that you are patient when waiting for a response on a property by giving the landlord 48 hours to get back in touch with you. The tenant must agree to the scheme rules and also consent to the details of their When I call to speak with a manager, I can't even get past customer service. Upload or insert images from URL. MARTIN LEWIS SLAMS VERY FOR GIVING WRONG RETURN RIGHTS INFO TO CUSTOMER WITH FAULTY APPLE WATCH, HUNDREDS OF BP CUSTOMERS TO HAVE £2,000 PRIZE 'WIN' HONOURED AFTER COMPETITION GAFFE - BUT YOU NEED TO CLAIM IT. I just said that I don't have it, true, and that it's with the DPS. If you think about it can you honestly see a tenant going to a solicitor to get their form signed? What if the landlord is taking too long to respond to my deposit repayment request? My experience of the DPS Once received and accepted, we will send a copy of your completed application and exhibits to the other party and ask them to respond within 14 calendar days. As the tenant, once you have left the property you should make a formal request in writing to the landlord, asking them to return your deposit. Log in to your online DPS account as usual. My morning tea break is over - better get back to work. People assume they can't afford an attorney. This guide is to help agents, landlords and tenants get their cases ready for adjudication – and save time for everyone involved. To date I have not had the courtesy of a reply. Whether you’re a letting agent, landlord or tenant, here‘s everything you need to know about our Insured scheme: Deposit disputes and the Alternative Dispute Resolution Process When there’s a disagreement over the repayment of a deposit, here’s some helpful info: It could be that the LA has misunderstood what he's been told...which is what I'm worried about. Have heard from the DPS who confirmed that our repayment request (i.e. TBF, our letting agent has taken this on himself and is very keen to get it right. Landlord must pay the Deposit to The DPS within 30 days of physically receiving it. Our LA is dealing with this and has been in telephone contact with the DPs, which is how I know that the tenants aren't responding. Paste as plain text instead, × The tenants were then sent a statutory declaration form to be witnessed...they haven't returned it so the whle process starts again, and, according to our LA, the DPS have said we don't have to do anything until the tenants respond to our request to withhold part of the deposit. They may try and solve the situation before the formal process goes ahead. How to use the DPS service The DPS API Specification published within the technical specifications contains instructions on the operation of the Data Learn More About Your Rights as a Tenant from an Attorney. We are committed to providing the best possible service to our customers. I then send that back to DPS with proof of arrears. Handling single- and multi-tenant instances. If tenants have lost their repayment number (which is different to their ID number )then they can have that emailed , or texted or sent to them. However, the tenant for the outstanding deposit is a barrister and I imagine I would have a long and tedious battle through the courts over this deposit, which I don’t have the time or inclination for now. The DPS probably meant they are waiting for a response to your claim from the tenant. Landlords submit their evidence in support of their claim and tenant’s provide their own evidence supporting their position in response. In attempting to contact the DPS, my daughter was told that it had to be the agent who needs to communicate with them. ... read full review I've tried to understand the DPS terms and conditions, but got lost very quickly - to me,it reads as though the disputed amount will be turned over to us automatically if the tenants continue to ignore requests from the DPs. A Single Claim can also be started on a Disputed Claim and a deposit Awaiting Tenant Response. How to register and other general guidance. Tracey - the info you are receiving does sound correct. Here's what the LA emailed us this morning -. decides how much of the deposit should be returned to the tenant. They rented a room for 1.5 years and were very pleasant when I spoke to them. Do the NTTA and DPS have direct lines to each other?   Pasted as rich text. I’m like the majority of small landlords in that I have opted to use the Deposit Protection Scheme (DPS) to protect my tenant deposits. That can be done through the DPS websight, and should not cause anyproblems other than a bit longer time . The Department of Public Safety is committed to ensuring the safety and well-being of staff, the public and those under our supervision. If you’re a landlord who’s taken a deposit for a tenancy, you need to protect it in a government authorised scheme. Knowing our tenants, this could go on indefinitely (we know that they have a long-term habit of ignoring paperwork and requests for info). DPS … I think we're going to have to talk to the DPS ourselves (if we can - LA has the ID number for th deposit,not us, so perhaps they won't speak specifially about this to us?). The NTTA reports violators to DPS who do not respond to the NTTA's collection efforts. The tenants, as previously, are sent a “statutory declaration form” that in addition to rejecting our claim, have to complete, sign, have sworn by a solicitor or similar, and return to the DPS. As the tenant, once you have left the property you should make a formal request in writing to the landlord, asking them to return your deposit. As mortitia says you will need to be patient,if the tenant does not return their part then DPS will pay it as requested. … After the 1st response, the others simply made it appear impossible to fight or argue with the NTTA (even about a payment plan). Poor telephone service, don't respond to emails and keep onto money that does not belong to them. True a solicitor will charge for a “swearing” but it should be about £5.00. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Such hearings can involve testimony of expert witnesses and the chance to ask both tenant and landlord questions. Kevin Winchester says. We were pessimistic abouth recovering any part of the deposit, but it sounds like we may by default,so happy days! I have not heard of you having to start again...what's the point of that? When an adjudicator considers a case, they need to know what the claim is about and how much is being claimed.